Proven improvement, delivered every 90 days

We apply Lean principles to administrative and support processes through a managed improvement system with a clear 90 day rhythm. Activities are mapped, SLAs are defined, and execution runs in a workflow engine. The result is fewer handoffs, shorter cycle times, and full traceability across operations.

Each engagement runs in rolling 90 day cycles. Value is confirmed every cycle, with the freedom to continue or stop at any time. The outcome is a self improving operational structure with Lean governance, measurable SLAs, and digital execution.

How Lean Process Services illustration

How we structure the delivery

Define. Map recurring activities and identify waste using Lean logic.
Structure. Set measurable SLAs and responsibilities for each activity.
Execute. Support processes digitally with a workflow engine.
Improve. Analyze SLA and KPI data to refine and stabilize operations.

Delivery follows a rolling 90 day cycle with a checkpoint to confirm results, set the next focus, or end the cycle if goals are met.

Governance by design

SLAs and process KPIs are embedded directly in the workflows. Compliance, escalation paths, and performance metrics are managed by design, not by audit. This ensures transparency, consistency, and measurable improvement.

The network model

Visionforce acts as a central hub. Lean specialists, process engineers, and digital architects collaborate under one structure, giving you proven professionals without unnecessary overhead or lock in.

Retainer based continuity

  • Diagnostic sprint. First 2 to 3 weeks to define priorities and baseline metrics inside the first 90 day cycle.
  • Execution cycle. Up to 12 weeks to digitize, run, and stabilize processes with live SLAs and KPIs.
  • 90 day checkpoint. Confirm results, set the next scope, continue to the next 90 day cycle, or end the engagement.
  • Rolling model. You can end after any 90 day cycle with no lock in on future periods.

What you get each cycle

  • Live processes with owners, SLAs, and reports.
  • Reviewed KPI trends and a prioritized improvement plan.
  • Updated configuration and training for the next cycle.

After the first 90 days

You keep a working workflow engine configured for your business. It runs client customized workflows for Lean administration, with roles, SLAs, and governance built in.

  • Configured workflows for the scoped processes with full traceability and activity logs.
  • Reusable templates so new processes can be added quickly without new projects.
  • Admin access, training handover, and exportable configuration for transparency.
  • Dashboards and operational reports to monitor SLAs and KPIs.
  • Integration ready connectors to your ERP and surrounding systems.

You can run it yourself or let us maintain it on a smaller retainer for care and improvement. The rolling 90 day cycle continues by your choice.

Put measurable Lean improvement on a 90 day rhythm

Rolling 90 day cycles with clear checkpoints. Start with 2 to 3 processes live. Gain control of SLAs and KPIs.